Reschedule & Cancellation Policy

At Caregivers Quest, I understand that caregiving can be unpredictable. My goal is to be flexible while also honoring the time I set aside for you and keeping coaching sustainable for all caregivers.

For Paying Clients

Reschedule Policy

• Sessions may be rescheduled with at least 24 hours’ notice at no charge.
• Cancellations with less than 24 hours’ notice will be considered a missed session and are non-refundable.
• One “grace” reschedule is available every 3 months for genuine emergencies.

Refund Policy

• Coaching packages: Refunds are available for any unused sessions.
• Single sessions: Non-refundable once scheduled, but may be rescheduled once with proper notice.
• Unused package sessions: Sessions are non-transferable and expire 6 months from the purchase date.

For Scholarship Recipients

Scholarships are made possible by the generosity of donors. In order to honor their gift, I ask recipients to commit fully to their coaching program.

Reschedule Policy

• Sessions may be rescheduled with at least 24 hours’ notice.
• One emergency late cancellation is allowed during the scholarship term.
• More than two missed sessions without notice may result in the scholarship being forfeited, so another caregiver can benefit.

Refund Policy

• Scholarships are non-monetary and funded by donors, so refunds are not applicable.
• If you are unable to continue, any remaining sessions may be reassigned to another caregiver in need.

How to Request a Refund or Reschedule

If you need to request a refund (where applicable) or reschedule a session, please send an email to dani@caregiversquest.com with your order number and a short description of your request. I’ll respond as soon as possible to help you take the next step.